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LOCAL AGENCY RESOURCES
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Teletask Messaging Guides
Medical Prescription Form
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Notice of Program Violation
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Self Declaration of Relationship to Minor
Rights & Obligations (
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DC WIC Quick Guide (food list insert)
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ABCDE Assessment Guide
SMART Goal Guide
TGIF Guide
Breastfeeding Check-in Tool
Formula Guide
DC WIC Nutrition Risk Manual
CPA Risk Code Cheat Sheet
CPPA Risk Code Cheat Sheet
2 - Nutrition Services
2.001 State Agency Nutrition Services Plan
2.002 Local Agency Nutrition Services Plan
2.003 Nutrition and Breastfeeding Assessment
2.004 Determining Nutritional Risk
2.004A VENA ABCDE Guide
2.005 Nutrition Education Overview
2.005A Nutrition Education Resource List
2.006 Nutrition Education Documentation
2.007 Nutrition Education Choice
2.008 Serving High Risk Participants
2.009 Breastfeeding Education and Support Overview
2.010 Breastfeeding Promotion in WIC Clinics
2.011 Breastfeeding Peer Counselor Program
2.011A BFPC Scope of Practice
2.011B BFPCs When to Yield
2.012 BFPC Contact Requirements
2.013 Breastfeeding Aids and Accessories
2.013A Breast Pump Release of Liability Form
3 - MIS
3.001 MIS Security Overview
3.001A MIS Confidentiality Agreement - New User Account
3.001B HANDS Permission Settings
3.001C Equipment Inventory Reporting Template
3.002 Help Desk Procedures
3.003 MIS Configurations and Equipment
3.003A HANDS Equipment and Peripherals
3.003B HANDS Peripheral Testing Procedures
4 - Organization and Management
4.001 Staffing Requirements
4.002 Position Descriptions
4.003 Time Study
4.003B Time Study Category Descriptions
4.004 Staff Training
5 - Nutrition Services Administration
5.001 Financial Management Overview
5.002 Administrative Costs General
5.002A Approval Request Form
5.003 Administrative Costs Certification
5.004 Outreach Nutrition Education and Breastfeeding Promotion
5.005 Allowable Costs for Program Support Materials
5.005A Guidelines to Compute Education Costs
5.008 Claims for Reimbursement
5.008A WIC Local Agency Billing Invoice
5.011 Equipment Inventory, Security, and Disposal
5.011A Equipment Inventory Instruction
5.011B Equipment Disposal Report
7 - Caseload Management
7.001 Appointment Scheduling Overview & Definitions
7.002 Appointment Scheduling Screening Applicants for Assessment
7.002A Script for Screening Applicants
7.003 Appointment Scheduling Min Number of Appointments
7.004 Appointment Scheduling by Priorities
7.004A Notice of Assessment Appointment
7.006 Appointment Scheduling Emergency Situations
7.007 Overview Waiting List
7.008 Non Pre Certified Waiting Lists
7.008A Instructions for Completing Non-Certified Waiting Lists
7.008B Non Pre-certified Waiting List Form
7.008C Notice of Removal from Waiting List
7.009 Pre-Certified Waiting Lists
7.009A Instructions for Completing Pre-Certified Waiting List
7.009B Pre-Certified Waiting List Form
7.010 Outreach Document
7.011 Performance Standards
8 - Certification and Eligibility
8.001 Certification Overview
8.001A Appendix A Signature
8.001B HANDS Pending Codes
8.001C Termination Codes
8.002 Intake Guidelines
8.003 Physical Presence and Identification
8.003A Hybrid Services
8.004 Categorical Eligibility
8.005 Residency Eligibility
8.006 Income Eligibility
8.007 Nutrition Risk Identification
8.007A CPA Risk Code Cheat Sheet
8.007B CPPA Risk Code Cheat Sheet
8.008 Eligibility Special Cases
8.009 Homeless, Migrants, Refugees
8.010 Anthros and Bios
8.011 Categorical Considerations
8.012 Authorized Reps
8.013 Transfers and VOCs
8.014 Ineligibility
8.015 Violations and Sanctions
8.016 Rights and Obligations
8.017 Voter Registration
8.018 Referrals Overview
8.019 Immunization Screening & Referrals
8.020 Substance Use Screening & Referrals
8.021 Domestic Violence & Neglect
9 - Food Delivery
9.001 Food Benefit Issuance Overview
9.002 Accountability for Food Benefits
9.003 Food Benefit Security
9.004 Federal Food Packages
9.005 Food Package Responsibilities
9.006 Food Packages Infants
9.007 Food Packages Children
9.008 Food Packages Women
9.009 Food Packages Participants with QMCs
9.010 Food Packages for Homeless Participants
9.011 DC WIC Food List
10 - Monitoring and Audits
10.001 Local Agency Reporting Procedures
10.001A Local Agency Reporting Deliverables
10.001B Local Agency Workplan & Narrative
10.002 Audits
10.003 SA Monitoring of LAs
10.003A Certification Monitoring Workbook
10.003B Certification Monitoring PDF
10.003C DC WIC Monitoring Form
10.004 SA Management Evaluations
10.004A Pre-ME Questionnaire
10.004B ME Workbook
10.004C ME Report CAP Template
10.005 LAs Internal Monitoring
10.006 LAs Internal MEs
11 - Civil Rights
11.001 Civil Rights Overview
11.001A Civil Rights Compliance Checklist
11.00lB Civil Rights Complaint Form
11.001C Civil Rights Complaint Log
11.001D Language Service Waiver
11.002 Non Smoking Policy
12 - Administrative Procedures
12.001 Local Agency Grant 2019
12.001A Local Agency Scope of Work
12.001B Non Discrimination Agreement
12.002 Ordering Supplies
12.002A DC WIC Program Ordering Control Form
12.002B DC WIC Resource Guide
12.003 Customer Service Vision and Guidelines
12.004 Master Competencies
12.004A Master Competencies
12.005 Customer Service Telephone Standards
12.006 Customer Service Communications
12.006A DC WIC Participant Survey
12.008 Participant Suggestions_2019
12.008A Suggestions Complaints for WIC
12.009 Facility Reorganization or Relocation Planning
12.009A Template Letter for Clinic Closing
12.009B Site Closing Info Sheet Data Equipment Transfer Request
12.009C Site Info Closing Info Sheet Directions
12.009D Civil Rights Impact Analysis
12.010 Termination and Installation of Network Connections
12.011 Annual State Plan
12.012 Program Integrity WIC Services for Employees and Relatives
12.013 Fair Hearings
12.016 Application Process for New Local Agencies and Sites
12.016A Application for New Local Agencies and Sites
12.016B Proposed WIC Site Checklist
12.017 Record Retention and Destruction
12.018 New Policies and Local Agency Level
12.019 Confidentiality_2019
12.019A Release of Information Form
Substance Use Screening & Brief Interventions Training
Substance Use Procedure Cheat Sheet
Participant Education Handout
- Contains QR Code to LinkU
Give Your Baby a Healthy Start: Tips for Pregnant Women & New Mothers (
EN
/
SP
)
Using the Dashboard
- Learn how to view messages, responses, and send texts
Sending Group Messages
- Learn how to create closing messages for individual texts. Function not available for group messaging.
Using Reports
- Learn how to view message history
Health Messenger Guide
- Full guide
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